Request and Receive Eyewitness Photos and Videos
Step 1: Deploy
To enable your employees and customers to submit photos and videos, start by embedding the CitizenGlobal platform on your website, Facebook page or mobile app. Alternatively, we can deploy and maintain your exclusive photo/video submission and management mobile app (iOS and Android).
Step 2: Invite Your Community
Invite your employees and customers to submit videos and photos of security or infrastructure issues within your properties. Our platform can also be used to allow your customers to report damaged or malfunctioning assets at their premises (e.g., auto insurance client sending pictures and videos of crashed automobile). Promote this new capability on your website, social networks, traditional and online media.
Step 3: Your Community Engages
Your community engages by submitting photos, videos and other important information (including GPS data). You automatically get the media use rights to all submitted content.
Step 4: Communicate
The CitizenGlobal platform also provides two-way communication tools, enabling you to contact employees and customers:
(i) for any additional photos, videos or information;
(ii) to alert about emergency situations unfolding at the moment or infrastructure problems within your premises.
You can also use our platform to contact maintenance crews concerning an infrastructure issue just reported by a staff member or client. The maintenance crew can report back with pictures and videos of the repairs done, closing the “maintenance loop”.
Review, Manage and Analyze Eyewitness Submissions
Step 5: Automatic Storage and Transcoding
Our platform automatically creates copies of the submitted media so you can review, tag and organize it while securely storing the original file on the world’s most robust cloud-storage platform.
Step 6: Case Management
Case management of incidents captured on videos and photos is made easy with our cloud-based management tools, allowing for immediate distribution and collaborative analysis across multiple departments. Leave annotations on important eyewitness submissions and organize them into folders to be shared with other members of your team.
Step 7: Publish Photos and Videos
Have you identified a suspect and need to broadcast eyewitness photos/videos to the public? Do you need to alert your employees or customers about an important infrastructure issue? Easily share specific media with local news stations or publish to your Company's social media accounts to distribute online.